FAQ

Pricing

We mainly supply trade and wholesale customers, as such our website displays prices as excluding GST. However we welcome all customers including end users and retail customers. Resellers, i.e. onsellers are encouraged to apply for a reseller account.

Delivery

Orders can either be collected from our office or sent to any address by courier, this option is selected during checkout once your billing address is entered. Once your order is placed you will receive a confirmation email detailing the items ordered and the method of despatch. Once your order is ready for despatch you will receive a further email indicating that the order is ready for collection or the details of the shipper and tracking details. If your order is placed by 2:00pm Mon-Fri, it will be despatched the same day. Orders placed after 2pm will be despatched the following day. If your order is to be collected, please wait for an email stating that is ready for collection, usually 2 hours form order. Delivery Times: Orders < 5kg = Capital Cities - Overnight Orders < 5kg = Country Areas - 3-5 Days Orders > 5kg = Capital Cities - 1-3 Days Orders > 5kg = Country Areas - 3-7 Days Shipping Costs: Brisbane Metro = $11.00 All other areas = $14.85

Stock

Our website shows the stock quantity of each item on the product page, this is a real-time feature.

Backorders

All items can be backordered, we ask that you contact us for a lead-time if your order is time critical.

Pick Ups

If you have selected to pick up your order, we will advise you when it is ready for collection. Generally pick ups are ready within 2 hours of receiving your order.

Freight Charges

We charge a flat fee of $11.00 for the metro Brisbane area and $14.85 for all other areas. We stock LED profiles in 3m lengths, shipping 3m items is expensive and can sometimes take longer than expected. We charge what the freight companies charge us and and no more. In some circumstances we can cut down the profile to <2m, this dramatically reduces the freight cost incurred. Please contact us if you are willing to accept shorter than 3m lengths. You are also welcome to arrange your own transport.

Returns Policy

No Goods may be returned other than with prior agreement in writing of Linear Lux. Prior to returning any Goods to us for any reason, the Customer must contact us to obtain a returns authorisation number ('RMA'). All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to us and for providing proof or delivery of such return. All Goods accepted for return should be returned for receipt by us within 7 days of delivery. The Customer returning the Goods need to clearly quote the Customer's account number, order number and RMA. Any Goods returned as 'unwanted' or 'incorrectly ordered' may at our discretion be subject to a restocking fee of 20.0% of the invoice value of the Goods (subject to a minimum charge of $20.00). Linear Lux expressly reserves the right (without limiting its discretion under this Condition 10) to refuse the cancellation of any order for or return for credit of Goods supplied by us which are not standard stock items. Consumable items are non-returnable.