FAQ

Pricing

The prices shown on this website include GST. Trade or Wholesale customers are encouraged to apply for a Trade / Wholesale account whereby you will be given discount pricing. Once logged in to your Trade or Wholesale account prices are shown as Excluding GST.

Delivery

Orders can either be collected from our office or sent to any address by courier, this option is selected during checkout. Once your order is placed you will receive a confirmation email detailing the items ordered and the method of despatch. Once your order is ready for despatch you will receive a further email indicating that the order is ready for collection or the details of the shipper and tracking details. If your order is placed by 2pm Mon-Fri, it will be despatched the same day. Orders placed after 2pm will be despatched the following day. If your order is to be collected, please wait for an email stating that is ready for collection, usually 2 hours form order. Delivery Times: Orders < 5kg = Capital Cities - Overnight, Country Areas - 3-5 Days Orders > 5kg = Capital Cities - 1-3 Days, Country Areas - 3-7 Days Shipping Costs: Brisbane Metro = $11.00 All other areas = $14.85

Stock

Our website shows the stock quantity of each item, this is a real-time feature.

Backorders

All items can be backordered, we will advise the lead-time of the backorder by email or phone. Typical lead-times are 3 weeks.

Pick Ups

If you have selected to pick up your order, we will advise you when it is ready for collection. Our office will only be attended at certain times.

Freight Charges

We charge a flat fee of $11.00 for the metro Brisbane area and $14.85 for all other areas. LED Profile can only be delivered to Brisbane Metro areas and will incur a $15.00 surcharge.

Returns Policy

No Goods may be returned other than with prior agreement in writing of Linear Lux. Prior to returning any Goods to us for any reason, the Customer must contact us to obtain a returns authorisation number ('RMA'). All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to us and for providing proof or delivery of such return. All Goods accepted for return should be returned for receipt by us within 7 days of delivery. The Customer returning the Goods need to clearly quote the Customer's account number, order number and RMA. Any Goods returned as 'unwanted' or 'incorrectly ordered' may at our discretion be subject to a restocking fee of 20.0% of the invoice value of the Goods (subject to a minimum charge of $20.00). Linear Lux expressly reserves the right (without limiting its discretion under this Condition 10) to refuse the cancellation of any order for or return for credit of Goods supplied by us which are not standard stock items. Consumable items are non-returnable.