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Contact
Phone
07 3067 7466
General Enquiries: mail@linearlux.com.au
Sales Enquiries: sales@linearlux.com.au
Accounts Enquiries: accounts@linearlux.com.au
FAQS
Pricing
We mainly supply trade and wholesale customers, as such our website displays prices as excluding GST. However we welcome all customers including end users and retail customers. Resellers, i.e. stockists are encouraged to apply for a reseller account.
Delivery Method
We are able to ship orders across Australia as well as internationally. Orders can also be collected from our office once the order is confirmed. We use carriers such Startrack, Toll and Couriers Please, we do not use Australia Post. Unfortunately we are unable to send orders to PO Boxes or Parcel lockers. Freight charges are calculated on location at the time of check out and are not displayed until an address is entered. Once your order is placed you will receive a confirmation email detailing the items ordered and the method of despatch. Once your order is ready for despatch you will receive a further email indicating that the order is ready for collection or the shipper tracking details. If your order is placed by 2:00pm Mon-Fri, it will be despatched the same day (except for aluminium profile). Orders placed after 2pm will be despatched the following day. If your order is to be collected, please wait for an email stating that is ready for collection, usually 2 hours from order. Delivery Times: Orders <5kg = Capital Cities - Overnight Orders <5kg = Country Areas - 3-5 Days Orders >5kg = Capital Cities - 1-3 Days Orders >5kg = Country Areas - 3-7 Days PLEASE NOTE: Transporting LED aluminium profile is not only expensive, it can take an additional week to reach it's final destination. This is due to it's size, requiring manual handling rather than an automated sort procedure. In some cases it will require a larger than normal vehicle to make the final delivery.
Shipping Cost
Standard Shipping Costs: Brisbane Metro = $11.00 Australia Wide = $14.85 Western Australia = $17.05 Aluminium Profile (large item surcharge) Additional Costs: Brisbane Metro = $49.50 Australia = $93.50 PLEASE NOTE: Transporting LED aluminium profile is not only expensive, it can take an additional week to reach it's final destination. This is due to it's size, requiring manual handling rather than an automated sort procedure. In some cases it will require a larger than normal vehicle to make the final delivery.
Stock
Our website shows the stock quantity of each item on the product page, this is a real-time feature.
Backorders
All items can be backordered, we ask that you contact us for a lead-time if your order is time critical.
Pick Ups
If you have selected to pick up your order, we will advise you when it is ready for collection. Generally pick ups are ready within 2 hours of receiving your order.
Freight Charges
We charge a flat fee of $11.00 for the metro Brisbane area and $14.85 for all other areas. We stock LED profiles in 3m lengths, shipping 3m items is expensive and can sometimes take longer than expected. We charge what the freight companies charge us and and no more. In some circumstances we can cut down the profile to <2m, this dramatically reduces the freight cost incurred. Please contact us if you are willing to accept shorter than 3m lengths. You are also welcome to arrange your own transport.
